Info

Satisfaction guaranteed

We want you to be 100% happy with your purchase and we will replace item(s) if you are not satisified for any reason. We will refund the shipping costs incurred by returning your item.

If you ordered the wrong size however you will be responsible for paying for your own shipping costs incurred by returning your item. Shipping costs in this case are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please read the shipping/exchange information before contacting us.

Payment

We accept the following payment options:

  • Paypal
  • Credit Card
  • Direct bank transfer (France only)

If you are having issues with any aspect of the transaction, please do not hesitate to contact us.

 

Sales tax

Good news for our customers! No sales tax is applied to our products. We are not required to do so according to French law (TVA non applicable 293 B du code des impôts).

Quality

All our products are handmade. Certain items are also hand printed. There may be little 'imperfections' which we find adds to the charm of our non-mass produced products. We strive for the highest quality and pride ourselves on attention to detail. However if you are unhappy with your item please do not hesitate to contact us to discuss the issue. 

 

Production time

All items are made to order. Please allow between 10-15 days for production. During busy periods this time frame could be longer and in which case we will  let you know via email.

 

Wholesale orders

Nuage kids welcomes wholesale accounts. We have low minimums and love to work with other small businesses. Please send inquiries to bonjour@nuagekids.fr 

 

Other policies and information

Nuage kids reserves the right to refuse a sale.

 

Copyright

All designs and photographic images in this store are copyright to Nuage kids © 2018 Please do not use any of them without express, written consent of the artist.

Last Updated 22 May, 2018